Mansley Serviced Apartments
27th August 2019
Mansley Serviced Apartments offer the comforts of home for a stay in London, Cheltenham, Edinburgh and Inverness. The luxury serviced apartments are full of character, with their own individual style reinforced by friendly and professional staff and a top-class housekeeping service. Mansley Serviced apartments are popular for family short breaks and business travellers who are looking for a spacious apartment in a city centre location.
By Mansley traces its roots in the serviced apartment industry to the 1960’s. Initially, as an owner and operator in Mayfair, it expanded in the 1990’s to Kensington. In 2014 Mansley acquired The Knight Residence in Edinburgh which itself has been operating for 20 years. Subsequent investments in Inverness and Edinburgh mean that Mansley now own and/or operate 76 apartments in Scotland and with 4 blocks in England over 120 apartments in all.
The Mansley Group app
The Mansley Group recently adopted Criton’s group functionality with the creation of an app for its entire portfolio of 122 serviced apartments, having successfully trialled the technology within its Edinburgh property, The Knight Residence.
The new group app acts as a digital concierge containing easy-to-follow directions and instruction videos on how to use apartment appliances, maps of local areas and recommendations and links to nearby restaurants and attractions for a flawless customer experience. Adapting to the city’s growing Chinese leisure market, the team also utilised Criton’s technology to create content in Mandarin.
“Serviced apartments are all about guest choice and nowadays technology has a big part to play in the guest experience. We had great feedback from our Edinburgh based guests on our app and Criton’s flexible technology meant it was very easy to extend the app to cover our other locations.
It’s really important for us to maximise the opportunities offered by innovative technology, using Criton as our guest engagement platform means we can easily integrate other fantastic technologies such as Inspire Loyalty, further improving our guest experience and building loyalty with our regular visitors."
Colin Stone, Commercial Director