Luxury Serviced Apartments
We truly understand the pain points that a serviced apartment operator can have - our CEO ran a luxury serviced apartment business before founding Criton. She was producing the guest directory, which required a significant amount of time and money. Looking for an innovative and easier way Criton was born. Giving guests the very best experience matters and Criton helps you do just that.
88% of guests find a mobile app that supports check-in, checkout, and provides relevant and personalised information very appealing (Oracle. The Loyalty Divide 2018). With your own mobile app, your staff can go the extra mile, provide excellent personalised service, feed guests with local knowledge, and give them the means to ask for more. Invite them in before you’ve even met.
How Criton can help Luxury Serviced Apartments
- Maximise staff efficiency with handy FAQ's
- Share 'how to' video guides of all appliances
- Provide restaurant and café recommendations
- Utilise in-app messaging with guests
Make your guests’ stay even easier
Let your guests communicate with your concierge team directly from the apartment (or when they’re on the go) to get information on local restaurants and nearby attractions, plus order items directly to their room. If your guests have questions, concierge requests, or just need your staff to keep an eye out for a delivery, they can send a quick text to your front desk via in-app messaging.
Maximise your operational efficiency and staff effectiveness by having a unified inbox for multiple communication channels. You can instantly tag and route messages to the right staff to resolve customer
questions and requests.
Let your guests benefit from special offers
Criton’s app builder has been created to give you and your guests better control. Stay connected with your guests and let them make the most of their stay. With your own app, you can send push notifications to remind them of useful information such as departures times and check-out.
With these targeted messages you can send personalised offers on special promotions which they would not know otherwise. Provide an even better guest experience with recommendations and updates of ongoing events or attractions in the local area or last minutes bargains.
Keyless access to your apartments
Provide a new greater experience and reduce staff costs by integrating mobile access for your guests. With digital door keys, you don’t need to waste time managing guest access and eliminate key card failures or losses. Your staff can focus on building affinity and a better relationship with your customers.
50% of travellers want to use a digital room key to unlock their room door from their own smartphone (Travelport 2018 Global Digital Traveler Survey). Delight your guests by allowing them to completely skip the queues on and directly accessing the rooms on their arrival.