Using digital technology to enhance the guest experience is vital for long stay accommodation providers. Today’s guests are becoming more tech-savvy and rely on their mobile phones to find useful information wherever they are. In fact, over 70% of U.S. travellers always use their smartphones when travelling, up from 41% in 2015 (Google Consumer Insights, 2018).
At Criton, we simply provide accommodation operators of all sizes the ability to get their brand in the pockets of guests. Create a guest portal for your serviced apartments that not only acts as a digital concierge but also allows you to increase your revenue by encouraging repeat bookings and drive
Instruction manuals are a thing of the past, with many preferring short YouTube clips when they come across a difficulty that requires instructions or guidance.
You don't need to be a filmographer to create an instruction video. Simply use your mobile phone to take a short film on how to use the Nespresso machine or Tumble Drier and embed the film within your Criton app. This special feature is particularly useful when welcoming a lot of international visitors.
The guests of today are busier, more spontaneous and more curious than ever, and mobile devices
have become their personal guide, a text messenger and a diary. A study by Business Insider
revealed that room service orders increased by 18% when made via mobile.
Using the integrated in-app messaging service, your guests will be able to communicate the concierge, housekeeping and maintenance teams from anywhere at any time. Guests can order additional services or request items to personalise their stay, at the touch of a button.
Establishing long-term relationships and securing engaged customers have an immense value for serviced apartments. It’s about creating a habit of purchasing for guests and that can be easily motivated by simply offering exclusives such as pre-check-in, or airport transfers in addition to loyalty points.
With Criton, you can integrate your loyalty programme into your own app. Put your brand directly in your guests’ phone and collect guest information and engage customer interest
