Streamline your entire guest journey

Guest Journey

With your hotel app, you can support your entire guest journey. Your guests will have everything they need at their fingertips pre, during and post-stay.

Our mobile technology puts your brand directly on your guests' phone and drives customer engagement. Let your staff focus on what is really important by giving your guests the very best experience matters and Criton helps you do just that.

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Offer a seamless guest experience

Pre-Stay

Invite guests to download your app in confirmation emails. Using your hotel app, guests can view your hotels’ amenities, dining options, photo galleries, social media, room services available, prices and everything you wish to include. Your mobile app provides the most convenient way to inform your guests.

If you have more than one property, your guests can view all our branch hotels or serviced apartments and browse photos and amenities.

You can interact with your guest even before they arrive at your hotel through location-based push notifications. They can request transfer options, extra bedding items or upgrade their room.

During Stay

Give guests the power to choose how they want to engage with you. By integrating your PMS and digital door lock system, you can remove any friction at arrival, avoid queues at reception and offer your guests in-app check-in and mobile key.

Ensure that your guests have the best possible stay by offering them an app that includes your hotel services, restaurant and spa reservations, in-room dining ordering, interactive chat with hotel staff, special offers and much more.

Post stay

After a wonderful stay, your guests can check-out easily and end their stay with fantastic memories. Through the app, you can request their feedback and ask them to leave a review on Google or TripAdvisor.

Re-engage with your guests even when they have left your hotel with special offers. Increase direct bookings by linking your app to your booking engine and reduce OTA commission.

Your app can also include an innovative loyalty programme designed to increase repeat business and convert more guests into loyal customers.

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