Offer your guests your own branded mobile app which includes a messaging and ordering system, enabling them to easily message concierge, order in-room service or book your services from their own phone.
Enable guests to communicate directly with your staff to make a request, express a concern, or provide a compliment before, during, and after their visit. It’s about giving your guests a choice and offer them to engage with you on their preferred channel. All conversations will land in a single inbox.
Instantly tag and route guests messages to the right staff member to resolve their questions and requests. By connecting your team, you can deliver a transparent view of the customer and respond faster to their needs on the messaging channel of their choice.
Loop by Benbria is an omni-channel customer engagement platform that helps brands to enhance the customer experience. We partnered with Benbria to give hoteliers and their guests a choice of communications, be it in-app messaging, texting, web chat, Facebook messenger or email.
