Discover all the benefits of a guest app

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Offer a contactless guest journey

Tired of updating your guest services directory and printing leaflets and in-room folders? Save time, money and deliver a truly exceptional guest experience.

With your own branded custom app you can support your entire guest journey. Your guests will have everything they need at their fingertips pre, during and post-stay.

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Your Benefits

1. Enhance the guest experience

Offer a seamless guest experience and make your guests feel special by giving all the information that they need on their own phone. Guests can use your hotel app to read your recommendations on things to do, get directions, discover services you offer, peruse your restaurant menu, book a table or spa treatments and much more.

Our integrations enable you to take the guest experience to the next level. Give your guests the ability to check-in through the app, use a mobile key to access their room and chat with your team when they want. Give guests the power to chose how they want to engage.

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2. Offer a contactless guest journey

With your own custom app you can wrap all your guest-facing technology within one single platform.

This will enable you reduce touchpoints and put guests' safety first, while offering a superior guest experience.

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3. Increase your hotel revenue

Create a new revenue stream with your app. Promote special offers, winter packages and deals at your restaurant or spa with push notifications and amplify your message. Earn more from every booking by encouraging restaurant/spa bookings and room upgrades.

Let your guests easily order extra items or in-room service from their own phone whether they are in their room or out and about. Total Revenue Management is the future of RevPAR.

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4. Get more direct bookings

Use your own hotel app to create a close marketing group of highly engaged customers. Encourage direct bookings through the app with a link to your book engine and reduce OTA commission.

Don’t take our word for it! George Westwell, Director of Cheval Residences, said: “Since its introduction the Cheval App has become a digital extension of our concierge team, generating new conversations with hundreds of in-house and prospective guests. The platform has also generated revenue directly via our mobile booking platform and via the in-apartment ordering system”.

5. Save time and costs

Save your staff time and reduce costs by digitising your guest directory and creating your own branded app for iOS and Android devices.

Let your staff focus on improving the guest experience and become a sustainable business by reducing the amount of paper printed every year. This will show that your hotel is environmentally friendly.

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6. Improve operational efficiency

85% of international travellers have a mobile device while exploring the world, so it is no surprise that 70% of guests want to use their phone to speed up check-in.

Offer in-app speedy check-in and digital key to streamline your guest experience and avoid lengthy queues at reception.

7. Increase guest loyalty

Your app can include an innovative loyalty programme designed to increase repeat business and convert more guests into loyal customers.

Encourage your guests to book direct; save on commission and increase profit. Gain insight on how much your customers spend, when they last stayed and how often they visit.

8. Your brand on their phone

Make your brand shine on your guests’ smartphones. The advantage of having a hotel app, in comparison to a website, is that hotels can establish a direct connection with guests by literally having their brand in guests’ pocket and interacting with them.

To appeal to the tech-savvy generation of travellers, hotels can now create their own branded mobile app, that enables to promote offers and services through push notifications.

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