Simplifying guest feedback with Criton’s latest technology integration
29th January 2019
Delegates at the Hotel General Managers Conference were given the first chance to test out our latest product integration, which makes it super easy for satisfied guests to share their experiences on TripAdvisor and Google.
At the event, at the InterContinental London The O2, we formally launched our partnership with the award-winning GuestRevu – a simple review management software for busy hospitality professionals – with demonstrations of how your guests can provide valuable feedback via Criton’s digital concierge or ‘hotel app’.
At a time when hoteliers need both practical and measurable innovations, our integration with GuestRevu enables hotels and serviced apartments to gather essential feedback on the guest experience ‘in-stay’ and encourages guests to leave comments on the key review sites, once their trip is concluded.
It is easy to add a feedback form within the app and critically, we can tailor the form to suit your property. This allows you to gain valuable insights, even before the guest arrives, about the specific experience of your guests, pre, during and post visit. That insight will help to improve your overall guest experience.
We believe that this is another way for hospitality professionals to be empowered by new technology and a means to help drive success. As well as allowing hoteliers to collect precious feedback in a quick and timely way, the integration of GuestRevu with Criton’s app-builder links the feedback forms directly to TripAdvisor and encourages guests to leave a Google review. All vital for your online reputation and ranking.
Find out more about our integration with GuestRevu.