Partner Spotlight | RMS Cloud
19th March 2021
What are the main benefits for hoteliers adopting your system?
The most distinctive benefit for hoteliers that use RMS Cloud is that the system can be tailored to your individual business strategy, with a focus on improving and scaling operational efficiency and creating a culture of effectiveness in your marketing and revenue efforts.
Our industry-leading and multi-award winning property management software solution is designed to simplify operations and help you discover hidden opportunities, no matter the complexity of your hotel’s operations.
Our REST API sets the benchmark for ecosystem integration, connecting you to your preferred tech partners for the perfect customer experience. Once a partner is integrated, you can easily connect your RMS database to the partner via our self-service module market.
What makes you stand out from the crowd?
With a global team of hospitality experts combined with valuable client feedback, we’re constantly innovating and enhancing our product to remain at the forefront of modern hospitality technology. Our cloud-based solution also means we’re perfectly positioned to roll out enhancements in response to rapidly changing industry needs (such as COVID-safe mobile check-in functionality).
RMS Cloud is an all-in-one solution, which means you’ll find adaptive PMS functionality when you discover the many facets of our solutions. Cut down on third-party fees with our native channel manager, drive direct bookings with our guest-driven internet booking engine, maximise revenue with our smart pricing tools and boost engagement with tailored marketing solutions. These are just a handful of our most popular tools (but trust us, there’s plenty more to us that we think you’ll love).
Tell us three achievements you are proud of.
1 - Our hospitality-focused guest declaration wizard that we developed to alleviate COVID concerns. It demonstrates our speed of innovation to solve both client and customer needs and we received the 2020 Tech Cares award as a result.
2 - Being recognised among our peers and the industry for the quality of our software. Our awards include Best Hospitality Property Management Software by Digital.com (2021), Most Innovative PMS Solutions Provider 2021 and a listing in Capterra’s Top 20 Hospitality Property Management Software.
3 - Since our launch in 1985, we’ve supported our customers through their highs and lows, continuing to innovate and deliver software built for their needs. New brands and fads have come and gone, but RMS Cloud has grown to more than 6000 amazing customers across the globe (including top hospitality brands); a testament to the trust and confidence users have in our products.
What are your clients saying about you?
“The support network and team work with us in close partnership to develop the system as we need it. Have worked with PMS systems for over 20 years and RMS’ approach and customer relationship management, which is key for us, is the most professional I have ever seen.”
Liz Callaghan, Director Of Revenue at Cheval Collection
“The product is second to none and the entire RMS system is one we are proud to use. If you want reliability, accuracy and performance you need to have the best you can - for us that is RMS.”
Cherri Pearce, General Manager at Voyager Apartments
"I’ve been using RMS for over 10 years and have been impressed with its development and ease of use. It offers an extremely high level of functionality and I’m pleased with the way it integrates into my business and supports my online sales & distribution. It provides an impressive array of information and is a central part of my business success. A high level of automation streamlines communication and SMS messaging is the icing on the cake."
Graham Higgins, Director of Vacy Hall
Any future plans you are happy to share with us?
One of our main focuses for 2021 is developing our technology roadmap and enhancing our product to best serve our clients' needs. We engineer and deliver these enhancements based on valuable client feedback that is submitted via our user-driven suggestion box.
A big part of that roadmap includes enhancing our mobile functionality and integrating with more partners so our clients can create their perfect tech ecosystem.
We're currently rolling out our self-service module market, allowing RMS customers to seamlessly connect with partners and manage their concurrent users. We're also developing functionality to support the mid-scale to luxury hotel segments and strengthening our payment gateway connectivity worldwide.