12 People of Criton

04th December 2019

Susan Russell

Tell us about your role and what do you love the most about working here at Criton.

I’ve been the head of marketing at Criton for two years.  What I love most about working here is that every day is different.  Our Founder recognised a gap in the market and created the technology to fill that gap and support the hospitality sector.  That’s what makes us stand out from our competitors – we truly understand our clients and know both the challenges and opportunities they’re presented with.  Being able to support their digital transformation and see the impact technology has on their business is a big reward.

How do you see the hospitality technology sector evolving in 2020? 

We’re constantly looking for new partners and opportunities to enhance our products.  The hotel technology landscape is constantly evolving and in 2020 we look forward to integrating with new technology partners as our roadmap evolves.  By the end of 2020, both the Hilton and Marriott brands will be utilising digital door key across their portfolio. Now is the time for independents to adopt a mobile strategy as the tech is available for them to compete with these global brands; while losing none of the personalisation or loyalty that they’ve developed over the years.

Thinking about what Criton is planning in 2020, what are you most excited about? 

In the next 12 months, I’m most excited about shouting about our brilliant clients who are using Criton 2.0!  We launched our newest product at the start of October and it’s been exciting watching as existing customers embrace the new technology while our busy sales team onboard new clients!  Taking a product to market which enables independent operators to compete with global brands who invest millions is massively rewarding.

What’s your favourite Christmas movie and why?

I’m a sucker for a soppy chick flick – I love Jack Black in The Holiday and who wouldn’t watch Love Actually for the millionth time??  I do love a classic though (not Die Hard!) and the original Miracle on 34th Street still has a place in my heart.

Christmas is around the corner! What’s your top tip for a wonderful Christmas? 

Christmas for me is about spending time with friends and family.  It’s a time for reflection as well as celebration and being around those that are the closest to you at such a special time of year is gift enough.

Rachel

Tell us about your role and what do you love the most about working here at Criton.

I work as a Software Developer here at Criton. I love getting my teeth into the code and building new features to make our product even better for guests (the monthly lunches aren't bad either!)

How do you see the hospitality technology sector evolving in 2020? 

I think great service and the human touch will always be at the forefront of the hospitality industry, but I see technology becoming an increasingly integral part of the guest journey so that guests have more choice about how they access services and can get more and more of what they want from their phone without needing to speak to someone directly.

Thinking about what Criton is planning in 2020, what are you most excited about? 

We've spent a long time working on Criton 2.0 over the past 6 months and I'm excited to see the sleeker, faster, jazzy new apps in the hands of our customers' guests. In particular, we've introduced new digital door key functionality, with more of this to come in the future so I'm looking forward to sharing that with our customers.

What’s your favourite Christmas movie and why? 

I really like the film The Nightmare Before Christmas because I love creepy Tim Burton films, but I'm always torn as to whether it's more of a Halloween film or a Christmas film.

Christmas is around the corner! What’s your top tip for a wonderful Christmas? 

No scrimping on the roast potatoes!

What’s the best – or worst – Christmas present you’ve ever received? 

The worst - Santa Claus once left an egg slicer gadget in my stocking. I still have no idea why - he should know I don't even particularly like hard-boiled eggs!

Chris

Tell us about your role and what do you love the most about working here at Criton.

I'm the Customer Success Manager at Criton which means I get to be involved with customers throughout their whole time with us! From welcoming them to Criton to building their apps and offering support throughout, it's my job to make sure they're getting the best results they can. I love watching the app development and then visiting customers to see how well they've embedded it and promoted it across their site - it's very satisfying to see!

How do you see the hospitality technology sector evolving in 2020? 

We've already seen this year that more companies in the hospitality sector are open to changing processes and embracing new technology, I think this will only increase next year as guests themselves start asking for products that make their stay easier and more enjoyable.

Thinking about what Criton is planning in 2020, what are you most excited about? 

Criton 2.0 is already a great leap forward for us and adding new door lock and PMS capabilities mean we can be even more helpful for current customers and potential ones!

What’s your favourite Christmas movie and why?

National Lampoon's Christmas Vacation is my favourite Christmas movie of all time. It reminds me of Christmas when I was a child and I still watch it every year, laughing at the same jokes!

Christmas is around the corner! What’s your top tip for a wonderful Christmas?

Christmas for me is all about the food! I love a Sunday Roast anyway and Christmas Dinner is the ultimate version of this - my top tip is you can never have too many different types of meat for a Christmas Roast!

What’s the best – or worst – Christmas present you’ve ever received?

The worst Christmas present I ever received was tickets to see a band I had been desperate to see for years from my girlfriend at the time. I opened them Christmas Day and was delighted until I realised the gig had taken place 7 weeks earlier...

Michelle

Tell us about your role and what do you love the most about working here at Criton.

I’m the Account Manager here at Criton, so the thing I love the most is our customers! It’s wonderful to meet so many different types of people and understand their business needs and how we can help. My role is extremely varied day-to-day, but my main focus is on customer onboarding and making sure our customers are happy and getting the most out of their app. 

How do you see the hospitality technology sector evolving in 2020? 

As a competitive industry, I feel hoteliers that are more open to new approaches and ideas are moving forward in leaps and bounds and getting an edge over their competitors. Guests want to have more choice and have everything accessible to them when they want it, I think by providing them with this through technology really makes for a memorable stay. 

Thinking about what Criton is planning in 2020, what are you most excited about? 

Having launched just launched 2.0, I’m most excited about getting our first load of apps published… it’s very satisfying when we receive emails from Apple and Google to say the app is live! 

What’s your favourite Christmas movie and why?

It has to be Elf, I can watch it again and again and I’ll still laugh like it’s the first time! 

Christmas is around the corner! What’s your top tip for a wonderful Christmas? 

Buy more wrapping paper than you think.. there’s nothing more frustrating than wrapping your last present and realising you’re an inch short!!

What’s your best (or worst) Christmas joke?           

What kind of music do elves listen to? …..Wrap…..

Alan

Tell us about your role and what do you love the most about working here at Criton.

I am a Software Developer and Scrum Master, which means I am part of the team that creates the application and supporting technology that Criton sells. My role as Scrum Master is to make sure the team is working as well as we can to deliver features to our customers by removing any blockers that might arise during our development cycles and ensuring we are committing to a sustainable pace of delivery whilst ensuring the highest quality. The challenge of building the right thing for our customers is the best thing about working at Criton.

How do you see the hospitality technology sector evolving in 2020? 

I think we’ll see more engagement with integrated tech, and the expectation from many travellers that they should be able to check-in, open room doors and engage with the hotel from their mobile device. 

Thinking about what Criton is planning in 2020, what are you most excited about? 

The full roll-out of our latest product, getting some feedback from our users, implementing more of the technology and integrations in our roadmap to deliver a really great, luxury experience for our clients.

What’s your favourite Christmas movie and why?

Home Alone 1 - it’s a classic! Kevin is a hero, punished after being wound up by his older brother, forgotten about, taking advantage of being Home Alone as an 8-year-old, holding off the pair of would-be burglars until his mum gets home to him on Christmas Day. It’s got everything, and I mean everything even a cameo by John Candy! The question still remains, what did his parents do to afford that house…Mafia??

Christmas is around the corner! What’s your top tip for a wonderful Christmas?

Put your phones and tablets down and limit your small screen time! Don’t get lost in screens for the day and spend as much time as you can with the people you love. Christmas for me is about family, not what is on social media… 

What is a cherished family Christmas tradition from your childhood?

My younger brother and I used to have to make a cup of tea for my Mum and Dad and wake them up before we were allowed to open our presents! I hope my little boy will do the same for me when he can reach the kettle.