Criton partners with independent hotels and serviced apartment operators to help them innovate with mobile apps, enhance the customer experience and increase revenue. Our experts bring you the latest news, industry insights and opinions here on our blog.
Coronavirus and the Hospitality Industry
The latest news on the impact of Coronavirus on the hospitality industry, useful resources, upcoming webinars, helpful initiatives for hotels to consider, positive news and remarkable stories.Read more
Affected by Coronavirus? Get your own hotel app for free until 2021
At Criton we are determined to help hotels now so that when the crisis is over they will be ready.
Coronavirus | A message from Criton CEO Julie Grieve
I am worried and sad about the impact that Covid19 is having on our sector and, on behalf of all the Criton team, I would like to let you know that we are here to help you.
Partner Spotlight | Inspire Loyalty
Inspire Loyalty equip hotels with the tools and structure to incentivise guests to book direct and provide valuable contact information, so they can be rewarded and recognised.
Cheval Collection adopts Criton’s latest integration with RMS Cloud to offer mobile speedy check-in
[eBook] The Hotel Guest Expectations in 2020 and Beyond
In this eBook, you will find out how hotel guest expectations are evolving and what hotels need to do to align their offering with these.
How to Increase the Average Occupancy of Your Hotel
Take a look at the following ideas and see how you could increase the average occupancy of your hotel.
Partner Spotlight | Mews
Mews is more than a PMS. It’s a booking engine, a concierge, and a payment gateway.
Response to points-based immigration scheme announcement
A reply to the UK Government from Criton's Founder & CEO
Enriching The Guest Experience
As new technologies and new ways to use them are being explored, the hospitality sector is now waking up to the opportunities for enriching the guest experience.
5 Effective Ways To Use Technology To Increase Hotel Revenue
Find out 5 effective ways hotels can adopt the latest technology to improve communication with their guests and thus increase their overall revenue.
London hotel investment is set to soar to record high in 2020
How can you ensure your business stands out from the crowd and remains competitive.
How to speed up and improve the hotel check-in process
Hotels that care about improving their customer service and the guest experience cannot ignore the importance that the check-in process plays for guest satisfaction.
The Status of the Hospitality Industry in 2019
A Year In Review | Global Traveller traffic; The hotel economy; Traveller expectations; Guest preferences; Investment in tech.
Criton appoints new CTO and Sales Director
Today we are delighted to announce the appointment of Dwayne Pascal as its Chief Technology Officer and Laura Sullivan-Denham as Sales Director.
10 reasons why your hotel needs a mobile app
Find out the top 10 reasons why your hotel or serviced apartment needs a mobile app.
How a hotel app can help improve the guest experience
What are the benefits of a hotel app and how can it improve the guest experience? Find out in this article.
[eBook] 2020 Hotel Trends To Watch
Download our eBook to find out the hottest trends in the hospitality industry for 2020.
2019 A year of growth and change by Julie Grieve
It's hard to believe that Criton turned three this month. Being a startup, things regularly change, but 2019 was probably the most significant year for us since our creation in 2016.
Criton wins Mobile Startup of the Year
Criton wins the Mobile Startup of the Year Award at the Scottish Tech Startup Awards.
12 People of Criton
As Christmas is a season of celebrations, we have decided to celebrate the people who, here at Criton, work passionately to build disruptive technology that hotels can adopt to deliver great guest experiences.
[eBook] The Hospitality Industry 2019 Review & 2020 Hotel Trends to Watch
Find out what you should what out for in 2020.
Criton announces new Advisory Board
Criton has announced the addition of an Advisory Board as the business looks to scale further within the UK and enter international markets.
[eBook] How To Deliver The Technology That Big Hotel Chains Have Already Adopted
Discover what to do to keep up with guests’ technological demands.
[eBook] 7 Eco-Friendly Initiatives for Your Hotel
Our latest ebook explores 7 eco-friendly and sustainable initiatives to help you to maximise your green credentials and implement a strong CSR strategy.
Introducing Criton 2.0 - The Epitome of Digital Luxury
Deliver the next generation guest experience today with Criton 2.0
Criton 2.0 lets hotels offer their guests the choice of a fully digital guest journey
Budgeting to deliver the highest ROI
It’s that time of year again, budgets are front and centre and it’s time to make those crucial decisions that will take you through to the end of 2020.
[eBook] Total Revenue Management
What is Total Revenue Management and why is everyone talking about it? Find out the key foundation principles, the new revenue drivers and much more in our latest ebook.
3 Eco-Friendly and Sustainable Initiatives for Conscious Hotels
It seems like no matter where you look, sustainability is becoming one of the most talked-about issues facing society.
7 simple ways to promote your hotel app and ensure it's a success
We have compiled a list with our the top tips to promote your app and make sure it’s a success.
The emerging trend of hotel Total Revenue Management
Total Revenue Management relates to capturing mostly untapped revenue and profit potential, associated with hotels’ non-room revenue-generating opportunities.
A ‘Handy’ Alternative: Your Own Hotel App
The downfall of one of the most prominent hotel technology companies brings back to the fore a focus on the main debate. Are in-room devices what guests really want?
7 Best Practices to Ensure Positive Hotel Guest Reviews
Find out the 7 best practices to follow that will help you provide the best guest experience possible and ensure that you get many positive guest reviews.
Criton is proud to partner with the Independent Hotel Show
We are delighted to have partnered with the Independent Hotel Show and to sponsor the Conscious Hotel Bedroom.
Google's new hotel booking site: the impact and what to do
Find out how the Google Hotel Booking Engine is impacting online booking sites and what hotels need to do to take advantage of this new platform.
6 Ways Hotels Can Boost Their Visibility Online
Read six effective ways for hotels to increase online visibility and win new direct bookings.
[eBook] The Top Hotel Marketing Trends in 2019
In this eBook, we dive into the top hotel marketing trends in 2019, their impact on the hospitality industry and how they will be changing the way hotels operate.
By Mansley turns to Criton technology to Inspire Loyalty
The Mansley Group has partnered with Criton and Inspire Loyalty to enhance guest engagement and loyalty with a guest app for all its properties
[eBook] How Hotels Can Increase Revenue Through Personalisation
Find out how you can personalise the experience of every guest in our latest eBook.
Criton featured in Skift's Top Travel Startups To Watch
We are delighted to announce that Criton made it into the list of the Top Travel Startups to Watch in 2019!
4 tips for hotels to increase repeat stays
Find out how you can ensure that all the efforts you made to deliver a great guest experience will help you turn your guests into loyal customers.
5 ways to personalise the guest experience and increase revenue
Read 5 ways to personalise the guest experience and increase your hotel revenue
The importance of personalisation in the hospitality industry
Consumers are increasingly asking for personalised experiences and companies that heed this message reap the reward.
5 ways personalisation can help hotels boost direct bookings
Find out how hotels can deliver personalised experiences and boost direct booking and increase revenue.
[eBook] The Ultimate Hoteliers Guide to Today's Tech-Savvy Guests
Find out the needs of the modern traveller and how you can leverage mobile technology to deliver a great guest experience in our latest eBook.
How to get the most out of your hotel social media channels
Each social media platform enables you to reach different audiences and achieve different goals. Find out how you can maximise the benefits of each channel in your hotel social media strategy.
12 social media marketing tips for hotels
We have compiled a list of social media marketing tips to help marketers working in the hospitality industry create an effective and successful social media strategy.
A peek inside the loyalty programmes of the world’s largest hotels
Hotel loyalty programmes offer a unique opportunity to generate repeat business and increase direct bookings, but getting guests to buy-in and engage is not an easy task.
Hotel technology: a context for the rise in personalisation
Hoteliers have always focused on the guest experience, but never before has a guest’s experience outside of the hotel room mattered almost as much as their experience within the room.
Celebrating the success of women working in hospitality and tourism
On Thursday 16th May 2019 the BWS Women in Hospitality and Tourism Awards took place at the Waldorf Astoria in Edinburgh and we were delighted to be the headline sponsor of the event.
App Attack. The concierge apps of the world’s largest hotels
Hotels are responding to the ever-increasing demand for more personalised experiences with concierge apps. Take a look at the mobile apps of the world’s largest hotels.
Top 30 mobile marketing stats for hotels
To help you meet the needs and wants of the modern guest, we have compiled a list of the top mobile marketing statistics you need to know.
Why every hotel needs a digital strategy
Digital strategies are now of primary importance as they are enabling hotels to be more responsive to guests’ needs as well as improving efficiencies, reducing costs and focusing on the financial performance of the property.
A peek inside Marriott and Ritz-Carlton's social media strategies
Hotels, such as the Marriott and Ritz Carlton, are increasingly leveraging the power of guests’ social media posts as a form of organic marketing.
[eBook]: How the top hotels in the world developed a perfect digital strategy
In our latest eBook, we look at how big hotel brands, like the Hilton or Marriott, developed their digital strategies and how you can adopt technology to compete with them.
Celebrating the industry’s best at the 2019 Scottish Hotel Awards
In April 2019 the Scottish Hotel Awards took place at the Crown Plaza in Glasgow and we were delighted to be the headline sponsor of the event.
Top 25 tips to increase hotel revenue and boost direct bookings
Here are our top ideas, you can use right now, to help you boost your levels of occupancy, reduce OTA commissions and bring in more income all year round.
Criton and Cheval Residences shortlisted at The Catey Awards
We are delighted to have been shortlisted along with Cheval Residences for Best Use of Technology at the Catey Awards 2019.
New research identifies the technology that hotel guests really want
Findings of new research reveal the importance of hotel apps to improve the experience of today’s travellers. Research shows that 74% of travellers would use a hotel app if their favourite hotel would have one.
Why hotels need to adopt a mobile-first mindset to deliver a seamless guest experience
Mobile is not a channel. It is a fundamental part of our lifestyle.
[eBook]: How a hotel app can help to improve your guest experience
In our latest eBook, we highlight how you can future-proof your business and get the most out of a hotel app and engage with your guests before, during and after their stay.
Celebrating the best in the hospitality and travel industry
Thursday 14 March was an exciting (and busy!) evening for Team Criton, as we were attending and sponsoring the VisitScotland Thistle Awards in Edinburgh and the Serviced Apartment Awards in London.
Why hotels should adopt mobile key to unlock a great guest experience
There is a clear demand for hotels to speed up the arrival process. Keyless entry solutions offer a convenient and modern solution.
Celebrating International Women's Day
On International Women's Day we're highlighting some of the fabulous women that work at Criton!
Criton headline sponsor of the BWS Women in Hospitality & Tourism Awards 2019
We are delighted to be headline sponsor of this national event recognising women working in senior leadership roles across the visitor economy.
The Top Hospitality Trends for 2019
Our Founder and CEO, Julie Grieve, sets out her predictions for 2019; from personalised experiences to AI, guest-facing technology and mobile.
[eBook]: From AI to Zzzz's
DOWNLOAD OUR FREE E-BOOK
Find out the top three things to look out for this year in our latest eBook.
Simplifying guest feedback with Criton’s latest technology integration
Delegates at the Hotel General Managers Conference were given the first chance to test out our latest product integration with GuestRevu.
What a Year!
A look back at 2018 by Criton’s Founder & CEO Julie Grieve
On the 4th December Criton hit a big milestone – we turned two! Since the initial idea of digitising the guestbook for a luxury serviced apartment I was managing; to the business we have today, it’s fantastic to see what’s been achieved.
5 Hotel Guest Expectations You Need to Know
In the digital age, as technology and digital communication continue to advance, the landscape of guest-facing technology has changed. Discover what your guests really want.
Criton wins the Industry Breakthrough and Innovation Award at ASAP Awards 2018
Criton was delighted to take home the Industry Breakthrough and Innovation Award for ‘its innovative use of technology to enhance the guest experience’
Criton wins Best Technology Provider at Travolution Awards 2018
Criton takes home ‘Best Technology Provider’ for its dedication to enhancing guest experiences
Criton shortlisted for three awards at the Travolution Awards 2018
We are delighted to announce that Criton has been shortlisted for three awards at the 2018 Travolution Awards.
Criton proud to support industry awards and events in 2018
Proving our commitment to the hospitality industry, here at Criton we have aligned ourselves to some of the most prestigious and credible awards and events throughout 2018.
From Small Acorns
An autumn update from Criton’s Founder & CEO Julie Grieve
During the heat wave that swept across the UK at the start of this summer, I visited the beautiful Isle of Arran, just off the west coast of Scotland. Nicknamed ‘Scotland in miniature’, the small island is host to Auchrannie Resort, one of Criton’s early clients who launched their app 11 months ago.
Heading to Hotelympia?
Criton create an app for those attending the show!
For delegates who headed to this year’s Hotelympia, we created a bespoke app to give the exhibition experience a whole new dimension.
How to Get More Downloads for your Accommodation Mobile App?
Your app has to become a full part of your accommodation and your communications.
Creating and publishing an app is the first step, but to make the most of it, you need to let your guests know that it exists and remind them whenever you possibly can.
[eBook]: The Definitive Guide to Getting More Bookings
Download our free e-book to secure more direct bookings
The hospitality industry is a competitive one. Whether you own a self-catering property, B&B or Guest House, you must differentiate your property and look great!
[eBook]: How to Compile a Guest Welcome Pack
Download our e-book for help on what to include in your app
In this guide, we cover what information to include in a guest welcome book and what you can add for your accommodation business. Click below to read our guide.
Best online forums for Self Catering
Top tips for getting more direct bookings for your Self Catering property
Unsure what to do in tricky situations? On most platforms, you can find large global groups or more local communities. Discover our recommendations.
[Infographic] Social Media Do’s & Dont's for Hotels
Discover top tips for your social media marketing campaigns
Social media marketing has become very important for hotels and accommodation providers. Ace your social media marketing strategy with our tips below.
[Infographic] 5 Must-Have Features for your App
Great ideas for your self-catering app content
Self-catering owners spend time polishing their guest welcome book & updating content. With new technology, you can now digitise your guest book!
Why you Should List on Airbnb
There are currently over 150 million people using Airbnb and over 3 million listings
Airbnb has traditionally been seen as a great platform for short-term vacation rentals. If you have not made the jump yet, here is why you should consider it.
Do’s and Don’ts When Building a Hotel App
An app can truly enhance your guest experience and save time & money
Have you decided to build a guest app for your holiday property or your hotel? Here are our top do’s and don’ts when building a mobile app and avoid common mistakes.
Up-sell your Hotel Services
Discover 3 key ways to up-sell your services with a digital portal
An app can be much more than a simple guide - discover 3 simple and efficient ways to highlight and up-sell your hotel’s services.
Discover all the buzz about PWA's
Here’s everything you need to know about PWA's
In early Spring 2018, we launched our Progressive Web App product. While many were new to the concept; this is the future of technology.
Channel your inner Richard Branson
Ever wanted to be more like Richard Branson? With Criton you can actually out-do him!
Compete with Richard Branson's hotel chain by working with Criton to create your own digital portal - perfect for entrepreneurs!
Can a hotel have too much technology?
Discover Julie's blog on current trends across accommodations
CEO blog: To state my credentials, I travel a lot so this is not just written as the owner of a hotel tech company, it is written as a regular consumer of hotel services!
Criton at the Scottish Hotel Awards
Celebrating and recognising the very best in the hotel industry
In April 2018 the Scottish Hotel Awards took place at the Sheraton Grand Hotel & Spa in Edinburgh and we were delighted to be the headline sponsor of the event.
The Most Popular Features in Hotel Apps
Discover what content is the most used by hotel guests
There are so many different features and types of content that can be added to a guest app, we looked to see what features are most used by hotel guests to help you!
China flights land in Edinburgh
Criton's CEO, Julie Grieve comments on the new direct route to China
In 2018 Scotland welcomed its first direct flight from Bejing. Edinburgh is the most visited destination in the UK for Chinese travellers, outside London.
NEW: multiple property functionality
Here’s why it will be a game changer for the hospitality sector
In summer 2018 we launched a hospitality industry-first with multiple property group functionality with Cheval Residences the first brand to adopt the new product.