Frequently Asked Questions

Here you will find answers to some of our most frequently asked questions.  If you can't find what you're looking for please look at our Support section or email support@criton.com and one of the team will be on hand to help.

Hotel App Criton

About Criton

What is Criton?

A cloud software system which allows you to publish an app about your property to enhance customer experience. Think of it as a digital butler. 

Where did the name Criton come from?

We were looking for the name of a butler and Kryten from Red Dwarf came up and that led us to the story of The Admirable Crichton. We loved the story and the rest is history. We removed the ‘ch’ because it makes it easier to pronounce!

What is Information Apps?

The company which owns Criton. We now operate under the name Criton (formerly it was split between Criton and Information Apps).

How do I contact Criton?

You can either fill out our Contact form, request a call back at 0800 970 4410 or send an email to hello@criton.com. We are looking forward to hearing from you.

Can I speak directly to someone?

We offer a Live Chat from 10-4pm GMT or you can request a call back at 0800 970 4410.

How do I apply to work at Criton?

Want to work with us? Discover our available positions at our Careers page.

Free Trial

Can I extend my Free Trial?

If you wish to extend your Free Trial please contact one of our Customer Success Executive either at 0800 970 4410 or send an email to support@criton.com.

What happens after the Free Trial ends?

After 30 days we will send you a reminder to upgrade to a paid plan to continue using Criton. If you decide not to upgrade, your account will become inactive, but your trial data will be saved for a limited period of time in case you decide to upgrade later.

How does the 30-day Free Trial work?

After creating your account you have 30 days to try Criton. No credit card information is required. During your trial you have unlimited access to all of Criton's features.

Can I publish my app before the 30-day Free Trial is up?

Yes, you can publish your app as a Progressive Web App (PWA), Android and iOS app directly from your dashboard. And that’s it! Once your app is published, you can send it to your guests.

Can I have a demo before committing to a Free Trial?

Of course! Please get in touch with one of our Business Development Manager either at 0800 970 4410 or send an email to sales@criton.com to schedule a demo.

My account

I've forgotten my password.

Don't worry! Simply enter your email address at the login page and we'll send you instructions for resetting your password.

How do I change my password?

You can easily change your password under the "My account" in the upper right corner in Criton's CMS.

How can I edit my personal details?

When logged in at Criton's CMS, click 'My account' in the upper right corner and you will be directed to your Profile editing page.

Where do I login to Criton?

To open Criton's CMS, you can click on "Login" at the top right corner of the website. 

Do I need to download any software?

No. Criton's CMS is hosted online. All you need is your web browser. There's no software to install, or any updates to worry about. Criton will always be up-to-date with the latest features automatically.

Multiple property app

What is the difference between a Multiple Property app and an individual app?

A Multiple Property App or Group App allows you to display each venue in your company either in a publically available platform or with a login page where the user needs a code to access the property.

Can I create a central profile to share with colleagues?

You can create a "group login" email address to access Criton's CMS that can be shared with the team. 

Can I change the login email to be one of my team?

Yes, that's not a problem. We would just need email permission from the original account holder. 

How does it work for group access login?

You will need access via the original sign-up email address. You can set this email address to be a generic one not linked to a single person if it is easier.

Building an app

What is a Progressive Web App (PWA)?

PWAs are web applications that are regular websites which appear like an app to users. You can send the URL link to your guests/customers and they have the option to install it on their home screen – without ever having to go through an app store.

Will my own brand be in the app?

Yes, the app is completely white-labelled so it will have all of your own branding.

How do push notifications work?

Push notifications allow you to send messages to guests directly via the app. These can be used to promote offers, restaurants or important messages. 

How do I upload something if there's not a feature that fits?

For exactly this case we have created custom pages and lists. Have a look at our Support page or YouTube channel for more info on how to design your own app.

How do I set up an Apple developer account?

To publish an app on the Apple App Store, you will need your own Developer Account. Learn more about the Apple Developer Program here

Where can I find more information on how to build my app?

Have a look at our Support page which has lots of information on how to get started, adding content, styling and other useful tips. 

Support

What does full content control mean?

You can update your content, add new features or send push notifications to your users at any time. All changes are saved and the app will be updated instantly.

Can someone help me design my app?

We can do your app’s design and framework for you – you just have to add your content! Contact one of our Customer Success Executive either at 0800 970 4410 or send an email to support@criton.com.

Are there videos to show me how to build my app?

Check out our Support page or YouTube channel to view our "How-to" videos.

What if I still have questions?

We'd be happy to answer any questions you might have. Simply email us your questions to support@criton.com and we'll get back to you quickly.

Promoting the app

How do Criton help me promote my app?

We have built templates that you can edit and customise with your brand to share your app with your visitors. Have a look at our Support page for more information. 

How can I promote my app to customers before they arrive?

Encourage your customers to download our app as soon as they book and remind them each time you contact them prior to arrival. Check out our Support page for more tips on how to promote your app.

What if my guests don't want to download an app?

That’s entirely up to them, but you can encourage them to use the Progressive Web App, which they won’t need to download.

How do my guests find my app?

If it's an iOS/Android app it will be searchable within the app stores. We recommend viewing our Support page to get more ideas on promoting your app via social media etc

How do I link to a PWA? How will guests find it?

You can send them the link via a URL or a button which you can download from our site. You can also link your PWA to a QR code making it easier for customers to download.

About our Integration Partners

What is Loop by Benbria?

Loop by Benbria Corporation is a mobile messaging solution. With this integration Critons allows your customers to communicate directly with you to make requests, resolve issues and share their experience before, during and after their visit.

What is Kumulos?

Kumulos is a secure, easy to use mobile app management platform which is integrated with Criton. It lets you send push notifications service to your customer to increase engagement with intelligent, location-based, targeted push notifications.

What is 4Suites?

4Suites is a full Cloud/IoT access platform offering seamless integrations, lock upgrades and keyless entry solutions like mobile access. 

What is Impala?

Impala is a hotel property management software (PMS) which can be integrated with Criton. 

I want to offer my products to Criton - who do I contact?

The best way to get in touch with us is to send an email to hello@criton.com or to call us at 0800 970 4410.