Frequently Asked Questions
Here you will find answers to some of our most frequently asked questions. If you can't find what you're looking for please look at our Support section or email firstname.lastname@example.org and one of the team will be on hand to help.
What is Criton?
Criton is a hospitality business which specialises in the development of luxury digital technology.
Where did the name Criton come from?
We were looking for the name of a butler and Kryten from Red Dwarf came up and that led us to the story of The Admirable Crichton. We loved the story and the rest is history. We removed the ‘ch’ because it makes it easier to pronounce!
What is Information Apps?
The company which owns Criton. We now operate under the name Criton (formerly it was split between Criton and Information Apps).
How do I contact Criton?
Can I speak directly to someone?
We offer a Live Chat from 10-4pm GMT or you can request a call back at 0800 970 4410.
How do I apply to work at Criton?
Want to work with us? Discover our available positions at our Careers page.
Creating an app
Will my own brand be in the app?
Yes, you won't see Criton anywhere on your app - it's your digital product.
How do push notifications work?
Push notifications allow you to send messages to guests directly via the app. These can be used to promote offers, restaurants or important messages.
How do I set up an Apple developer account?
To publish an app on the Apple App Store, you will need your own Developer Account. Learn more about the Apple Developer Program here
Where can I find more information on how to build my app?
Can someone help me design my app?
We can do your app’s design and framework for you – we just need your content! Contact one of our Customer Success team either at 0800 970 4410 or send an email to email@example.com.
Promoting the app
How do Criton help me promote my app?
We have built templates that you can edit and customise with your brand to share your app with your visitors.
How can I promote my app to customers before they arrive?
Encourage your customers to download our app as soon as they book and remind them each time you contact them prior to arrival.
What if my guests don't want to download an app?
That’s entirely up to them, but you can encourage them to use the Progressive Web App, which they won’t need to download.
How do my guests find my app?
If it's an iOS/Android app it will be searchable within the app stores.
About our Integration Partners
What is Kumulos?
Kumulos is a secure, easy to use mobile app management platform which is integrated with Criton. It lets you send push notifications service to your customer to increase engagement with intelligent, location-based, targeted push notifications.
What is 4Suites?
4Suites is a full Cloud/IoT access platform offering seamless integrations, lock upgrades and keyless entry solutions like mobile access.
What is Impala?
Impala is a hotel property management software (PMS) which can be integrated with Criton.
I want to offer my products to Criton - who do I contact?
The best way to get in touch with us is to send an email to firstname.lastname@example.org or to call us at 0800 970 4410.