Frequently Asked Questions

Here you will find answers to some of our most frequently asked questions.  If you can't find what you're looking for please look at our Support section or email support@criton.com and one of the team will be on hand to help.

Hotel App Criton

About Criton

What is Criton?

Criton is a hospitality business which specialises in the development of luxury digital technology.

Where did the name Criton come from?

We were looking for the name of a butler and Kryten from Red Dwarf came up and that led us to the story of The Admirable Crichton. We loved the story and the rest is history. We removed the ‘ch’ because it makes it easier to pronounce!

What is Information Apps?

The company which owns Criton. We now operate under the name Criton (formerly it was split between Criton and Information Apps).

How do I contact Criton?

You can either fill out our Contact form, request a call back at 0800 970 4410 or send an email to hello@criton.com. We are looking forward to hearing from you.

Can I speak directly to someone?

We offer a Live Chat from 10-4pm GMT or you can request a call back at 0800 970 4410.

How do I apply to work at Criton?

Want to work with us? Discover our available positions at our Careers page.

Building an app

Will my own brand be in the app?

Yes, you won't see Criton anywhere on your app - it's your digital product.

How do push notifications work?

Push notifications allow you to send messages to guests directly via the app. These can be used to promote offers, restaurants or important messages. 

How do I upload something if there's not a feature that fits?

The best thing to do is chat to our Customer Services team at customer@criton.com who will be able to advise how best to take forward.

How do I set up an Apple developer account?

To publish an app on the Apple App Store, you will need your own Developer Account. Learn more about the Apple Developer Program here

Where can I find more information on how to build my app?

You don't need to worry about a thing - we do it all for you!

Support

Can someone help me design my app?

We can do your app’s design and framework for you – we just need your content! Contact one of our Customer Success team either at 0800 970 4410 or send an email to customer@criton.com.

What if I still have questions?

We'd be happy to answer any questions you might have. Simply email us your questions to customer@criton.com and we'll get back to you quickly.

Promoting the app

How do Criton help me promote my app?

We have built templates that you can edit and customise with your brand to share your app with your visitors. Have a look at our Support page for more information. 

How can I promote my app to customers before they arrive?

Encourage your customers to download our app as soon as they book and remind them each time you contact them prior to arrival. Check out our Support page for more tips on how to promote your app.

What if my guests don't want to download an app?

That’s entirely up to them, but you can encourage them to use the Progressive Web App, which they won’t need to download.

How do my guests find my app?

If it's an iOS/Android app it will be searchable within the app stores. We recommend viewing our Support page to get more ideas on promoting your app via social media etc

How do I link to a PWA? How will guests find it?

You can send them the link via a URL or a button which you can download from our site. You can also link your PWA to a QR code making it easier for customers to download.

About our Integration Partners

What is Loop by Benbria?

Loop by Benbria Corporation is a mobile messaging solution. With this integration Critons allows your customers to communicate directly with you to make requests, resolve issues and share their experience before, during and after their visit.

What is Kumulos?

Kumulos is a secure, easy to use mobile app management platform which is integrated with Criton. It lets you send push notifications service to your customer to increase engagement with intelligent, location-based, targeted push notifications.

What is 4Suites?

4Suites is a full Cloud/IoT access platform offering seamless integrations, lock upgrades and keyless entry solutions like mobile access. 

What is Impala?

Impala is a hotel property management software (PMS) which can be integrated with Criton. 

I want to offer my products to Criton - who do I contact?

The best way to get in touch with us is to send an email to hello@criton.com or to call us at 0800 970 4410.